Retailer FAQs

How To Renew Your License

  1. Click “Renew or Update a License”.
  2. If you are not logged in to your account, click Sign In and sign in to your account.
  3. Click “Full View” next to the business you would like to renew or update:
  4. Review all the information to ensure it is accurate. Click “Renew.”
  5. For a license renewal, you will be given to option to renew with or without changes.
    1. If you do not have to make changes, select “Yes, renew without changes.” Electronically sign the form, accept the Terms and Conditions, and click “Renew.”
    2. To make changes to your business information with the renewal, select “No, I need to make updates,” and click “Renew and Update.”
  6. The update page will provide an overview of your current information. You can update Business Information, EFT Information, W9 Information, and Principal Information.  Select the type(s) of information, to be updated by checking the box(es) in each section.  When a box is checked, much of the current information for the retailer will pre-populate.

    Once you have completed your updates, electronically sign the request and click "Submit Updates."

License Renewals & Updates FAQs

What is the Ohio Lottery eApplication system?
The Ohio Lottery now requires that retailer license renewals and business updates be completed online.

Do I need to download anything to my computer or device to use the system?
No, the eApplication is available on the Lottery’s website under the For Retailers tab. There is nothing that you need to download.

Do I need an e-mail address to make changes to my existing Lottery retailer information?
Yes.

Can I use my Ohio Lottery/MyLotto Rewards login information to access this site?
Yes. Your login information will work across the entire Ohio Lottery site. If you have registered for the MyLotto Rewards™ program or created and eApplication your username and password will be the same for the License Renewal/Business Update Application

How do I create an Ohio Lottery Account?

  1. Register Here.
  2. Search for your agent ID Number. This will populate the dropdown menu with a list of principals associated with that retailer.
  3. Select yourself and fill out the form. You will need to enter the last 4 digits of your SSN to confirm that it is you.
  4. Agree to the terms and conditions and click submit.
  5. You can now log on to your account and make changes and updates here.

What should I do if I can’t remember my password?
Click the "forgot password" link on the login page. Follow the steps and a temporary password will be emailed to your inbox. Use the temporary password to log in. You can then change your password under your My Profile page.

How do I change my password?
You can update your password through your My Profile page, located under My Account.

How do I update my personal information that I submitted when I registered?
You may update your personal information through your My Profile page, located under My Account.

I have changed my e-mail address. Can I change it in my registration information?
Yes. Log in using your old e-mail address and password, then you may change your email address on your My Profile page, located under My Account.

Can I make changes to my business information online?
Yes. Changes are now required to be made online at https://ohiolottery.com/eapplications/updates and can be made at any time or as part of the application renewal process. Changes that can be made include:

  1. Business information change request
  2. Business address change request
  3. EFT change request
  4. W9 change request
  5. Principals change request

How do I make changes or renew my license?

  1. Visit https://ohiolottery.com/eapplications/updates.
  2. Log in to your account. You should see a list of retailers associated with you. If you do not have an account, see "How do I create an Ohio Lottery Account?"
  3. Find the retailer you wish to update, and select "Full View." You will see two buttons at the bottom right of the page: "Update" and "Renew."
  4. The "Renew" option will allow you to Renew your license with or without making changes, while the "Update" option is used for making changes without applying for license renewal.

I have not received any emails from the eApplication system, why?
These days e-mail providers have lots of tools to get rid of spam and sometimes they interfere with the delivery of legitimate e-mail. Click here for helpful information on how to make sure you receive e-mails from us.

Email Help

How can I get some help?
If you are experiencing problems or have questions regarding the eApplication system please send us an e-mail at olcwebmai@lottery.ohio.gov with as much detail as possible and someone will get back to you as soon as possible or call us at 216-774-5691.

What is the Ohio Lottery's privacy policy?
For the Ohio Lottery privacy policy, click here.

Payer Express FAQs

What is Payer Express?
PayerExpress is a website that you can use to securely view and pay your bill online. The Ohio Lottery has chosen PayerExpress to streamline past due bill and LDP payment. It is an easy, secure way to for you to pay your bill electronically.

Does it cost anything to enroll in PayerExpress?
No. It is free.

What methods of payment are offered through PayerExpress?
The payment system allows you to pay your bill by having funds drawn directly from a checking or savings account.

What payment channels does PayerExpress offer?
PayerExpress allows payments to be made via the PayerExpress website or by speaking with a Customer Service Representative.

How do I pay a bill from the website?

  1. Begin by logging in to PayerExpress.
     
  2. The landing page will be a screen that shows all the outstanding bills.
     
  3. The 'Pay My Bills' screen will present all of your bills, both past and present, which have been loaded into the PayerExpress system for your account. Any payments that have been made toward these bills through PayerExpress will also be shown.

    NOTE: You can filter the bills by clicking the 'ALL' carrot at the top of the screen. Filter by: All, Unpaid, Partially Paid, Unpaid and Partially Paid or Paid in Full.
     
  4. You can reduce the number of bills presented by using the search criteria at the top of the page.
     
  5. Select a bill to pay by clicking the check mark on the left-hand column. Multiple bills may be selected to pay at the same time; or partial payments by inputting the amount you would like to pay in the 'Payment Amount' column.
     
  6. Once all the bills are identified for payment, select the payment method on the right-hand side then click 'Continue to Payment'.

The 'Payment Summary' screen includes the full amount that will be paid, a payment method, and a posting timeframe indicating when your bill will be paid. Changing the date can be done by clicking the calendar on the left side of the Pay Date box. Once the amount is entered to be paid in the 'Payment Summary' section, the Terms and Conditions must be reviewed and agreed to by checking the box below the 'Payment Summary. To initiate the payment, click the 'Make Payment' button.

Once 'Make Payment' is selected, it will show that it is processing and a confirmation page will pop up. This page confirms that your payment has been sent for processing.
 

Will I be able to view bills from previous months?
Yes. Bills from previous months are available for you to view and track via PayerExpress for a rolling two (2) year period.

How do I update financial account information?
pLogin to payment system and locate your name in the upper right hand corner. By clicking your name, a drop-down menu will appear that will allow you to change your profile settings, payment accounts and account linking. To only update payment account information, select 'Payment Accounts'.

Is my information secure on PayerExpress?
Yes. Each PayerExpress transaction is conducted over secure servers and all sensitive data, including financial account information, is encrypted. Complete financial account information will never be displayed on screen.

Can bills be paid from any computer?
Yes, any computer with access to the Internet can be used to access PayerExpress.

Will I get a confirmation email from PayerExpress?
All successfully completed transactions via PayerExpress will have an e-mail sent from PayerExpress, informing you that your payment is being processed, when it is expected to be deducted from your financial account, and when it is expected to be posted to your bill. The e-mail will also include a Transaction ID number, which can be used to track a payment on the PayerExpress website.

How can a PayerExpress transaction status be tracked?
The Transaction Status screen information about your bills and payments, such as: when a bill was loaded into the PayerExpress system, when you were notified that it was available to be viewed, when a payment was made, the method of payment, when it was processed, and finally, when the bill was paid.

To track the status of a transaction, you must first login to payment system.

From the Main Menu, click on the payment to be viewed then click 'View Payment Status Details' link. This will pull up the Transaction Status screen for the transaction selected.

Can I use my Ohio Lottery/MyLotto Rewards login information to access this site?
Yes. Your login information will work across the entire Ohio Lottery site. If you have registered for the MyLotto Rewards™ program or created and eApplication your username and password will be the same for Payer Express.

What should I do if I can't remember my password?
Click the "forgot password" link on the login page. Follow the steps and a temporary password will be emailed to your inbox. Use the temporary password to log in. You can then change your password under your My Profile page.

How do I change my password?
You can update your password through your My Profile page, located under My Account.