The Ohio Lottery Help

Help

Live Chat

Don't see an answer to your question?

Chat Now Or, call our customer service center at (855) 319-7189

Contact us via email here

Hours of Operation:
8 am - 11 pm, 7 days per week

If you have a problem with gambling, please call our Problem Gambling Helpline at (800) 589-9966.

My Account/Profile

What is MyLotto Rewards™?
The Ohio Lottery MyLotto Rewards Program is a rewards program sponsored by the Ohio Lottery Commission that allows you to collect points by submitting non-winning tickets through ohiolottery.com, enter second chance drawings and submit Cash Explosion® entry tickets. You can also collect points by participating in designated online activities. Your points can be used to participate indrawings and purchase items from our catalog.

Can I use my Ohio Lottery login information to access MyLotto Rewards™?
Yes. Your login information will work across the entire Ohio Lottery site. When you first register for MyLotto Rewards™, however, you will be asked to fill out some additional information to create your account.

How do I change my password?
You can update your password through your My Profile page, located under My Account.

What do I do if I can’t remember my password?
Click the "forgot password" link on the login page. Follow the steps and a temporary password will be emailed to your inbox. Use the temporary password to log into your MyLotto Rewards account. You can then change your password under your My Profile page.

Do I have to be a resident of Ohio to sign up for MyLotto Rewards™?
No. The program is open to legal residents of the United States who are at least eighteen (18) years of age or older.

How old do I need to be to sign up for a MyLotto Rewards account?
18

How do I change the email/SMSnotifications I am receiving?
You can select what information you receive in the Notifications section of your My Profile page.

What is the difference between Points Entered and Points Awarded?
"Points Entered" are points earned through entering non-winning tickets. "Points Awarded" are points earned through MyLotto Rewards™ participation (completing your registration, answering polls, special occasions like birthdays and anniversaries, etc.)

Where can I find my current points balance?
When logged into your account, you should be able to see your current points balance from almost any page at the top right-hand corner of your screen. You can also find it on your homepage and your My Account page.

How can I see the number of entries I submitted into a drawing?
Go to "My Drawings" (located in your "My Account" page). You’ll find all the details for each drawing you’ve entered, including drawing name, date entered and number of entries.

Where can I see the drawing date for a drawing I entered into?
Go to "My Drawings" (located in your "My Account" page). You’ll find all the details for each drawing you’ve entered, including drawing name, date entered and number of entries.

Will my account expire?
Your account will only expire after a year without activity. We will notify you after 45 days and 90 days of inactivity, followed by an account disablement notification. Any points held by disabled accounts will be forfeited.

Ticket Entry/Points

What kind of tickets can I enter to earn points?
You can enter all Ohio Lottery non-winning tickets, including Instant Tickets, Scratch-Offs and online tickets like Draw Games, KENO, and EZPLAY®.

Will my points expire if I don’t use them?
Yes. If an account has no activity for one year, it will be disabled and any held points will be forfeited.

How many points are my tickets worth?
Instant tickets are worth 1 point per $1 value (a $10 instant ticket is worth 10 points). All online tickets are worth 5 points each.

Is there a limit to the number of tickets I can enter?
You can enter up to 1200 points worth of tickets per month.

Can points be transferred from one account to another?
No.

Do I need to keep my tickets after I enter them into MyLotto Rewards?
No.

Can I enter a ticket more than once for points?
No.

Where do I find the ticket number to be entered into MyLotto Rewards™?
• From any Ohio Lottery instant ticket, type the TICKET NUMBER from the back of the ticket, followed by the 10-digit VERIFICATION NUMBER from the front of the ticket located under the latex (ignore any spaces or dashes).

• From your Ohio Lottery printed ticket, type the 35-digit SERIAL NUMBER located on the bottom of your ticket.

Are there other ways to earn points?
Yes, you can earn points by participating in predefined activities, like answering poll questions. You may also receive points as gifts for birthdays, anniversaries and more.

Are the points worth cash? Can I redeem them for cash?
No, points do not have a cash value. Points are not redeemable for cash, transferable or assignable for any reason, and are not transferable upon death, as part of a domestic relations matter or otherwise by operation of law. The sale of points is strictly prohibited.

How do I redeem my points?
You can visit the Redemption Central to redeem points for entries into drawings and merchandise offered in the Rewards Catalog.

Drawings

Can I enter into more than one drawing at a time?
Yes. You can enter as many drawings as your points allow. You can see all of your drawing entries in your My Account page.

How will I know if I've won a drawing?
We will notify you by phone or email if you’re a winner. You can also check back for the results here after the drawing.

Redemption Central

How long will it take to receive the items that I redeem through the catalog?
Items should be delivered within 4-6 weeks.

Will the items in the catalog change?
Yes. Catalog items can change on a daily basis.

Does MyLotto Rewards™ accept returns?
No, unfortunately we cannot facilitate returns at this time.

Are there faster shipping options?
No, unfortunately the shipping options are fixed.

Can I ship my items to any address?
No. Your catalog items must be shipped to the address associated with your account.
 
Recent Drawings