Retailer Policies

View the following Retailer Polices, by clicking on the links below.

Defective or Non-Conforming Ticket Policy (PDF)
Online Ticket Cancellation (PDF)
Re-Licensing Retailers Who Have Violated Strike Policy (PDF)
Retailer License Suspension - Alteration (PDF)
Retailer License Suspension - Seasonal (PDF)
Retailer Payment Policy (PDF)
Retailer Inquiry Reimbursement Policy (PDF)
Stolen Ticket Procedures (PDF)
Terminal Log-In ID - Key Card Policy (PDF)
Ticket Sales - Other Jurisdictions (PDF)
Ticket Sales Policy with Ticket Sales Directive (PDF)
Ticket Theft Policy (PDF)