View the following Retailer Polices, by clicking on the links below.

• Defective or Non-Conforming Ticket Policy (PDF)
• Online Ticket Cancellation (PDF)
• Re-Licensing Retailers Who Have Violated Strike Policy (PDF)
• Retailer License Suspension - Alteration (PDF)
• Retailer License Suspension - Seasonal (PDF)
• Retailer Payment Policy (PDF)
• Retailer Inquiry Reimbursement Policy (PDF)
• Stolen Ticket Procedures (PDF)
• Terminal Log-In ID - Key Card Policy (PDF)
• Ticket Sales - Other Jurisdictions (PDF)
• Ticket Sales Policy with Ticket Sales Directive (PDF)
• Ticket Theft Policy (DOC)