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Retailer Policies
View the following Retailer Polices, by clicking on the links below.
Defective or Non-Conforming Ticket Policy
(PDF)
Online Ticket Cancellation
(PDF)
Re-Licensing Retailers Who Have Violated Strike Policy
(PDF)
Retailer License Suspension - Alteration
(PDF)
Retailer License Suspension - Seasonal
(PDF)
Retailer Payment Policy
(PDF)
Retailer Inquiry Reimbursement Policy
(PDF)
Stolen Ticket Procedures
(PDF)
Terminal Log-In ID - Key Card Policy
(PDF)
Ticket Sales - Other Jurisdictions
(PDF)
Ticket Sales Policy with Ticket Sales Directive
(PDF)
Ticket Theft Policy
(PDF)