View the following Retailer Polices, by clicking on the links below.

• Defective or Non-Conforming Ticket Policy
• Definition of a Reportable Event
• Online Ticket Cancellation (PDF)
• Re-Licensing Retailers Who Have Violated Strike Policy
• Retailer License Suspension - Alteration
• Retailer License Suspension - Seasonal
• Retailer Strike Policy
• Sales Agent Reimbursement Policy
• Stolen Ticket Procedures
  
• Terminal Log-In ID - Key Card Policy (PDF)
• Ticket Sales - Other Jurisdictions (PDF)
• Ticket Sales Policy (PDF)
• Ticket Theft Policy