Tom’s Express Mart is a staple in the small village of Blanchester. The store offers amazing customer service to their ever-loyal customers each day. Employees’ sincere and genuine approach to customer service is why Tom’s Express Mart is the Ohio Lottery’s Retailer-of-the-Week.
Customers always feel welcomed at Tom’s Express Mart. The friendly staff goes above and beyond for customers. Employees know customers by name, in addition to memorizing their customer’s favorite game. If customers have any questions or concerns, the employees take the time to get the answers. Second chance drawings are a large part of the store’s success. The owner takes the time to create different promotions. Free beverages are provided with Lottery tickets as a in store promotion. Instant ticket cubes are never left empty. Lottery tickets are kept front and center on the counter, and big winner signs are posted throughout the store. To be a successful Lottery agent, store owner Paul Patel offers this advice; “Keep Lottery front and center. Post all winning tickets, know how to play all Lottery products, and keeping update with jackpots.” Tom’s Express Mart averages $10,500 in weekly sales for both instant and on-line games and carries 58 instant tickets over the counter. Each week, the Ohio Lottery recognizes one outstanding retail partner who offers courteous service and sales enthusiasm. Retailer-of-the-Week is chosen based on recommendations from the store’s sales representative and regional sales office staff. Tom’s Express Mart will be recognized on Cash Explosion® on Saturday, July 14. Clinton County residents can tune into Cash Explosion® on WCPO TV 9 in Cincinnati. The Cash Explosion show is carried on 10 stations across the state every Saturday at 7:30 p.m.