Frequently Asked Questions

Questions about your MyLotto Rewards™ Account

What if I already have an Ohio Lottery online account?
Your login information will work across the entire Ohio Lottery site. When you first log in to MyLotto Rewards™ however, you will be asked to fill out some additional information to create your account.

How do I change my password?
You can update your password through your My Profile page, located under My Account.

What do I do if I can't remember my password?
Click the “I forgot my password” link on the login page. Follow the steps and a temporary password will be emailed to your inbox. Use the temporary password to log into your MyLotto Rewards™ account. You can then change your password under your My Profile page.

Questions about the Cleveland Cavaliers Ultimate Fan Experience Promotion

Which instant tickets are eligible?
All eligible non-winning Cleveland Cavaliers Champions (#359) instant tickets purchased during the promotional period are eligible. One ticket is required per entry.

What is the promotional period?
The promotional period runs from Monday, January 16, 2017 through Thursday, February 16, 2017.

Are there any prizes for ticket entry?
No.

Can I enter the drawings more than one time?
Yes, you may enter the drawing as many times as you wish. Each entry requires the submission of an eligible non-winning OH Lottery Cleveland Cavaliers Champions (#359) instant ticket that has not yet been submitted.

Can I throw away my tickets after submitting them into the drawings?
Yes, you may dispose of your tickets after verifying that your entry has been submitted.

How can I see the number of entries I submitted into a drawing?
Go to My Account page and click on the Drawing Entries page. You'll find all the details for each drawing you've entered, including drawing name, date entered, and number of entries.

Can I mail in my entries?
No, only internet entries are allowed.

Where is the entry code?
The entry code is the 13-digit Ticket Number located on the back of the ticket followed by the 10-digit Verification Number located on the front of the ticket under the latex. Ignore any spaces or dashes.

What is the prize?
There will be one grand prize awarded. It includes: four premium tickets to the game on Wednesday, March 14, 2017; a view of the team shoot around and pre-game warm-ups from the bench; delivery of the game the ball to the referee at midcourt; recognition as the honorary team captain by the PA announcer; a personalized Cavs jersey; a $250 Team Shop gift card; an autographed item; and a framed championship photo image.

Questions about Winners

How will I be notified if I win the prize?
If your entry is selected, you will be sent a congratulatory letter with prize claiming directions, a claim form and a return envelope using the contact information in your player account so please make sure that all of your information is up-to-date. Following verification, the winner’s information will be posted on the Winners page. Alternates will be selected during the drawing. If a winner cannot be reached within ten (10) business days of the date of first notification, an alternate may be used in the order drawn.